The right CRM solution for your SME.
Memora, business unit di WSB Group, è specializzata in progetti CRM e propone un sistema completamente personalizzabile e integrabile con qualsiasi sistema ERP.
With CRM you can use customer data to generate revenue and margins, manage and organize your sales force, optimize marketing tools, and support your customers in the after-sales phase. All in a single solution.
Memora WSB Group is a master partner of CRM vtenext.
Memora: the right CRM solution for your SME
Memora è il ramo aziendale di WSB Group dedicato al CRM, un sistema completamente personalizzabile e integrabile in ogni sistema ERP.
With Memora, you can use customer data to generate revenue and margins, manage and organize your sales force, optimize marketing tools, and support your customers in the post-sales phase. All in asingle solution.
We support you step by step
Our team of marketing consultants, project managers, and developers will work alongside you to effectively digitize your marketing, sales, and service departments with a strategy that will streamline and simplify every business process. Even the most complicated ones.
PRODUCT PLUSES:
Makes the sales process easier
CRM is designed to free salespeople from repetitive tasks, helping to control and measure business results and performance.
Involves both established customers and new leads
CRM segments audiences, monitors campaign performance, engages new leads and prospects, and optimizes business strategies based on real data.
Turn Service into Business Opportunity
Streamline ticket management and turn customer service activities into new sources of revenue.
Increases sales by up to 3 percent annually
CRM helps identify and pursue sales opportunities more efficiently, leading to increased conversions and revenue. In our experience, this increase falls in the range of 1% to 3% per year.
Reduces operating costs
Automation of processes, such as sample management and report generation, reduces the need for time allocated to human resources for manual and repetitive tasks.
Increases staff productivity
The CRM provides tools and features aimed at improving staff productivity, such as with automatic reminders for tasks, assignments, and reports. For minimum time savings of at least 2 hours per month for each individual staff member.
Reduces the cost of acquiring a new customer
CRM improves lead management and optimizes marketing activities, reducing the costs associated with new customer acquisition by creating effective and elastic conversion funnels.
Reduces complaints
Timely management of after-sales activities and the ability to handle complaints and nonconformities in a timely manner helps to lower the costs associated with this management. It also enables better customer relations by providing personalized and timely service, leading to greater customer satisfaction and stronger, long-term relationships.
Improves collaboration
Centralized sharing of information among different departments such as sales, marketing, customer service and production reduces costs from duplication of effort and inefficient communication.
Avoid unnecessary sampling
Sample tracking avoids disproportionate sending of samples to customers with low conversion to actual orders. With positive spin-offs for the entire business process.
INSIGHTS:
+3%
The average increase in accepted quotations
+200
CRM projects implemented
167
active customers
120
integrations with other systems
6 months
the average implementation time of CRM solutions
Highlights
- Seamless CRM and BPM Integration: combines the functionality of a CRM with that of BPM software, allowing business processes to be designed and automated.
- Advanced Customer Management: centralizes all customer information, including events, emails, documents, and messaging.
- Mode of Use available in both cloud and on-site modes.
- Open Source CRM: unlike a proprietary solution, the code is accessible and public, and anyone can view, share and modify it by developing it in a collaborative and shared way.
- Affordable costs: the platform, which is entirely Italian, is designed for small and medium-sized businesses, offering flexible licenses that are competitive with leading industry products.
What is CRM?
CRM stands for Customer Relationship Management there refers to a business strategy that integrates technologies, processes and data analysis to optimize customer relationships and grow business.
What are the Benefits of CRM FOR COMPANIES?
- Centralizes customer information in a single system accessible to all teams/departments.
- Save time and increase productivity by automating repetitive tasks that no longer need to be done by people
- Improved customer loyalty Through data collection, companies can tailor offers and services to specific customer needs.
- Data analysis crm systems provide tools to analyze data by enabling performance monitoring and informed decision making and by obtaining the data bases needed to implement enterprise AI systems.
- Internal collaboration by improving communication between departments (sales, marketing, and customer service).
WHO WE ARE.
Multidisciplinary by naturam our team consists of advisors and developers who work together to provide support for the most ambitious technology projects.