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How to automate marketing processes to sell more (and better) If your marketing team is still sending newsletters manually, assigning leads to sales by hand, and analyzing data across countless Excel spreadsheets… there’s some bad news 😅 You’re wasting time, opportunities, and revenue. The good news? There’s a solution already widely adopted by top-performing companies:…

From analysis to adoption, through training and ongoing monitoring: everything you need for a CRM project that really works. In the B2B world, effective customer relationship management is no longer optional: it’s a necessity.A well-implemented CRM system can transform productivity, bring order where chaos reigns, and give sales teams the boost they’ve been asking for.…

AI intrigues Italian SMEs, but it still needs an extra push to truly become part of everyday business operations.

On October 16th and 17th in Padua, we took part in IMP-ACT, the trade fair dedicated to business services and innovation. For WSB Group, it was our first-ever experience at a trade show, and many people asked us: “So, how did IMP-ACT go?” The answer? It exceeded our expectations! Getting everything ready wasn’t easy: from…

Why an optimized pipeline, paired with a well‑calibrated CRM, is key to transforming opportunities into real revenue Have you noticed how many companies generate plenty of opportunities… yet at the end of the month, there’s little to celebrate? It’s not just about the product or the market: often the bottleneck is a poorly managed pipeline.…

Kanban Board: what it is and how to digitalize it to boost your workflow

How to configure mandatory CRM fields to enhance marketing, sales, and business processes (especially in manufacturing) Have you ever received a quote addressed to the wrong person, or worse, with the company name in ALL CAPS, or missing a phone number? In 2024, over 40% of B2B companies report poor data quality in their CRM…

Skills mapping helps idenitify, analyze and organize skills in order to boost performance

How to measure and improve customer satisfaction